Plugin Troubleshooting

If you're encountering problems with installing a plugin, this page is a great first stop. We've put together this list to assist you in troubleshooting any issues that may occur during the installation process. If you’re unable to find a solution please submit a support ticket.

Check your using the most recent version of the plugin

To check and see if you’re using the newest version, check the installation <script> in your site footer code injection area. Be sure it:

  1. Contains a root domain of “cdn.jsdelivr.net” (basically this is anywhere in the URL)

  2. Has a version number without a third nested level (I.e. “@v1.1” is good, “@v1.1.005” is bad)

Examples:


✅ - One Nested Level @v1 - <script src="https://cdn.jsdelivr.net/gh/willmyethewebsiteguy/name@v1/javascript.min.js"></script> 
✅ - Two Nested Levels @v1.1 - <script src="https://cdn.jsdelivr.net/gh/willmyethewebsiteguy/name@v1.1/javascript.min.js"></script>

❌ - Three Nested Levels @v1.1.05 - <script src="https://cdn.jsdelivr.net/gh/willmyethewebsiteguy/name@v1.1.05/javascript.min.js"></script>
❌ - Wrong Root Domain -  <script src="https://assets.codepen.io/3198845/name.js"></script>
How do I use the plugin on a personal plan?

If you’re on a personal plan, place both the CSS Code and the Javascript Code in a Markdown Block in your last footer section. Be sure to remove any HTML comments that are in there. Watch this video for instructions.

Plugin suddenly stopped working?

If a bug or glitch has arisen with the plugin, check out our Plugin Update Log to see if we’ve recently released a fix. If we have and you’re still seeing the issue double check you’ve got the latest version of the plugin installed.