Support

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We hope the resources provided have been helpful. Please let us know if you observe anything unusual. Kindly note that our support is for our customers. We can’t guarantee we can solve every issue, but we will always respond.

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Troubleshooting

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Our Support Guidelines

What you can expect

  1. We'll do our best to help you troubleshoot and fix any issues you encounter using our plugins or tutorials. However, we can only provide support for technical issues related to installing and using the plugin as outlined on the installation page.

  2. We can't always help with customizations or development services beyond what we've presented in the installation instructions. We hope you understand.

  3. We reserve the right to refuse support services for any reason, including if you're being rude or unreasonable. We want to help you, but let's keep it friendly, okay?

  4. We can't guarantee compatibility with all other plugins, templates, or third-party software.

  5. Our support is available as a best-effort service, so we can't promise a specific resolution time for all issues.

  6. We usually require admin access to your website to help diagnose and resolve issues, thank you for your trust.

  7. We always respond. Unfortunately, we don’t control the email pipes, so occasionally our response may end up in your junk box or get stuck somewhere in the inter-webs, but we always respond.

  8. We reserve the right to change or end our support services at any time, without warning.

  9. If you use our support services, you agree to these guidelines.

If you have any questions about our support services, give us a shout using the form below.

Keep building,
Will

Troubleshooting

If you’re question isn’t answered here, please fill out the support form below.

Troubleshooting

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Note that this form is for Troubleshooting Support, any Feature Requests or New Plugin / Tutorial Ideas can be added to our Ideas Board.